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Entities
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Entities
312
entity types
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Strategy
16
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User
6
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Discovery
4
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Validation
8
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Market Intelligence
7
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User Research
9
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Experience Design
11
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Design System
7
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Brand Identity
7
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Product Specification
12
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Engineering
25
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Growth
9
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Business Model
10
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Go-To-Market
13
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Team & Organisation
11
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Data & Analytics
11
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Content & Knowledge
6
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Legal
5
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DevOps & Platform
12
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Security
9
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Accessibility
5
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Quality Assurance
7
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Customer Feedback
7
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Pricing & Packaging
5
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AI & Machine Learning
12
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Workflows & Agents
10
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Portfolio
3
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Sales & Revenue
10
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Program Management
8
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Marketing
10
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Customer Success
10
▶
🆘
Support Ticket
🔶
Customer Feedback
💔
Churn Reason
💚
Customer Health Score
📒
Playbook
⏱️
Service Level Agreement
🚏
Customer Journey Stage
👆
Touchpoint
🎉
Success Milestone
🟣
Service Blueprint
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Localisation
6
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Customer Education
7
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Partners & Ecosystem
7
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Compliance
6
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Workspace
1
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‹
Reference
/
Customer Success
31/36
›
🆘 Domain
Customer Success
The care. Support tickets, health scores, NPS, onboarding, and playbooks.
10
Entity Types
Part of region
10
Operations & Quality
↗
🆘
Support Ticket
Customer support request or issue
7 props
2 edges
→
🔶
Customer Feedback
Voice-of-customer input
6 props
3 edges
→
💔
Churn Reason
Why a customer left
8 props
2 edges
→
💚
Customer Health Score
A composite health score for a customer
4 props
4 edges
→
📒
Playbook
A standard operating procedure for CS
3 props
2 edges
→
⏱️
Service Level Agreement
A service level agreement with customers
10 props
2 edges
→
🚏
Customer Journey Stage
A stage in the post-sale customer journey
3 props
2 edges
→
👆
Touchpoint
A customer interaction touchpoint
3 props
1 edges
→
🎉
Success Milestone
A customer success milestone
3 props
2 edges
→
🟣
Service Blueprint
A blueprint of the full service delivery
3 props
7 edges
→
‹
Reference
/
Customer Success
31/36
›
🆘 Domain
Customer Success
The care. Support tickets, health scores, NPS, onboarding, and playbooks.
10
Entity Types
Part of region
10
Operations & Quality
↗
🆘
Support Ticket
Customer support request or issue
7 props
2 edges
→
🔶
Customer Feedback
Voice-of-customer input
6 props
3 edges
→
💔
Churn Reason
Why a customer left
8 props
2 edges
→
💚
Customer Health Score
A composite health score for a customer
4 props
4 edges
→
📒
Playbook
A standard operating procedure for CS
3 props
2 edges
→
⏱️
Service Level Agreement
A service level agreement with customers
10 props
2 edges
→
🚏
Customer Journey Stage
A stage in the post-sale customer journey
3 props
2 edges
→
👆
Touchpoint
A customer interaction touchpoint
3 props
1 edges
→
🎉
Success Milestone
A customer success milestone
3 props
2 edges
→
🟣
Service Blueprint
A blueprint of the full service delivery
3 props
7 edges
→